Travellers trying to access Rwandair website in the last few weeks have been greeted with a static page with a message promising them of a "Rwandaful" website that is coming soon .The airline's website is currently undergoing a major upgrade in cooperation with SITA,provider of global information and telecommunication solutions for the air transport industry.
RwandAir will acquire the SITA e-commerce platform, which will allow for e-ticket distribution on the RwandAir website with credit card payment facility which was expected to go live this month.In short the website will have a booking engine to allow clients to book flights online via Rwandair's website.In the meantime,passengers who wish to make reservations with Rwandair have to send an email to reservations@rwandair.com and the staff are trying their best to help the travelers as quickly as possible.
Another system that Rwanda's national carrier will acquire is the Horizon FrequentFlyer system as part of its customer relationship management.
The airline also plans to make mobile ticket sales and check in a possibility for its customers and is currently putting up an in house call centre facility to help it manage better-inbound and outboundcalls from and to clients.Last year the airline launched an SMS service Flight Schedule in cooperation with mobile operators MTN and Tigo.The small airline from the land of a thousand hills is definitely going places as far as adoption of technologies that Simplify the airline business {and making the lives of flyers hustle free} is concerned.
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